Making It Happen - Laser Eye Surgery - part 2

Catch up with Part 1 here

From here it should have been straightforward. Have the consultation, verify suitability, negotiate the price and then have the surgery. Nothing ever goes quite as it should though.

I had booked my no-obligation consultation for a Wednesday afternoon and ensured I had the last slot of the day at 3:50pm so I could get most of a full day's work in. On the day itself, I spent the morning and early afternoon making sure I'd covered my planned activities and it was all going smoothly until around 2pm when I received a call from Optical Express. The lady on the phone explained she was from my local branch, that they were running behind schedule and wouldn't be able to get to me before closing time. And would I mind moving the consultation to next week?

I wasn't overly impressed and said I'd be happy to come in later. She said that wouldn't work as the optometrist would have gone home. This left me even less impressed but I didn't really have much choice in the matter so agreed to delay by a week to the next Wednesday and mentally fumed at them for playing with my plans. This turned into actual fuming when I later received an email from Optical Express customer service asking why I hadn't turned up the consultation and if I wanted to re-book! Clearly they have some issues with coordinating their branches with their centralised (Scotland based) customer service team. 

I'd forgotten my anger by the next week though and upon finally going to my consultation, the company rep briefly explained the format: the whole process would take about 90 minutes, during which we'd run through various tests, which would be followed by an eye exam. I'd have chance to ask questions and afterward the decision to proceed or not would be totally up to me. Seemed fair to me.

Most of the consultation was actually with the optometrist who examined my eyes closely with various lights, gave me a proper eye test to verify my actual prescription and then together we watched a standard company video explaining the risks and benefits of eye surgery. The surgeon in the video talked of how confident he was in laser eye surgery - proof of which was that his wife and daughter had been through it. I made a comment about wanting to know if he was still married (maybe he didn't like his wife anymore). There were a number of risks and possible side effects and I would strongly advise anyone considering treatment to do their research into possible impacts and read the negative stories as well as the positive reviews. The USA FDA website put it very well - "You are probably NOT a good candidate for refractive surgery if you are not a risk taker". I

The optometrist explained the different treatment options available (entry level LASEK, middling LASIK and premium LASIK+iDesign) and that I was a suitable candidate for any of the three. Given that I was only planning on doing this once and that it was my own eyes, I was quite certain I wanted the best treatment possible with the shortest recovery time possible - eyes are important!

Having gone through all the tests, my optometrist typed the numbers into the computer which did its thing and she then quoted me the price the computer gave. From my previous research, I'd had an idea in my head of what I considered to be a fair price and it was well above my estimate. I asked why it was so different to the advertised prices and we briefly talked through the issue but it soon became clear that she wasn't the person I needed to negotiate with - it was the company rep who had the final say on the matter.

So I sat down with the rep and we discussed my expectations, what I'd been told, what the adverts said, the price others had paid and pretty much why I thought the price given was far too high. I claimed to be a reasonable man and accused them of being unreasonable. She was perfectly happy to negotiate and seemed to expect it so we talked for a little while and I raised the topic of various vouchers and promotions I'd come across online and talked about how I was also going to consult with other providers and eventually I managed to secure a healthy discount from the original price to a level I felt fair. 

Having agreed all the details, I booked the surgery for the next available Friday slot (which turned out to be in three weeks time) along with a pre-surgery appointment to meet my surgeon so I could get to know the person I'd be letting play with my eyes. I chose a Friday afternoon as the recovery period promised was only two days  - which would allow me to get away with taking only a half-day off from work and use the weekend to recuperate if necessary.

Before I left, I was given a folder holding information about what to expect before, during and after the operation along with a lengthy informed consent document which I would need to read and sign before any surgery could take place. This document went properly in-depth into the possible risks and requested my acknowledgement of all of them with my initials required after every paragraph to prove I'd read them. To me it felt like the document was there to make sure Optical Express were off the hook for as much as possible - which I guess is to be expected but wasn't particularly confidence-building!

Three weeks passed quickly and I went along to my pre-surgery appointment. Upon arrival my eyes were tested again to help double-check the numbers from my consultation and I was then introduced to my surgeon. It turned out he was an Indian doctor who had trained in Mumbai alongside a Dr Undre. No doubt some unknown and distant relation of mine but we had a pleasant chat about the city and surrounding areas which I'd last visited 10 years ago! I tried to recall as much as I could in an effort to bond with him so he'd feel greater accountability when doing my surgery. We spoke about numerous topics including his general opthalmic experience and his own motivations for leaving India and moving to the UK - an easier professional life. Chatting with the surgeon really did help to build trust and calm my thoughts and apprehensions about the upcoming surgery.

I left the clinic after an hour feeling very positive about the upcoming operation. The only thing left to do was wait four days and go under the knife.

TO BE CONTINUED.

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Previous article: The Importance of Vision - Laser Eye Surgery - part 1
Next article: Under the Knife - Laser Eye Surgery - part 3

The Importance of Vision - Laser Eye Surgery - part 1

I've been wearing glasses since I was 12 years old. It all started after I'd been representing Lancashire in a national table tennis tournament and, having been roundly beaten by some of my competitors and won only one match out of five, I blamed my losses on not being able to see the ball clearly - a distinct disadvantage in such a high-speed sport. In hindsight, it was a bit of a tenuous excuse and my mother sent me straight to the optician where it turned out that I actually was slightly short-sighted! Not enough to have realistically impacted my table tennis but enough to warrant glasses for occasional use. Thus began my life behind a window.

That life ended on Friday last week when I underwent laser eye surgery.

I'd expect that pretty much everyone who wears glasses has at least given laser eye surgery a passing thought. Having clear sight without needing corrective equipment will appeal to every single glasses-wearer. They may not like the procedure or the risks but the benefits will certainly appeal! Sight is the sense with which we quickly consume the largest volume of information about the world around us. The age of technology which we live in becomes very difficult to navigate without your eyes. Touchscreen phones are a prime example of a tool which becomes useless without sight but occupies an indispensable role in our lives. Those of you who don't need glasses are very, very blessed and fortunate and I hope you stay that way!

I'd ummed and ahhed about having the surgery for several years. One of the prerequisites of surgery is that your eyes need to be stable. Glasses-wearers will know that eyes tend to get weaker through the teen years and into the early twenties. In my own case, my prescription hadn't changed for several years and I hadn't needed to update my glasses. But still, it was a passive thought at the back of my mind and not something I'd seriously considered until one day I was discussing glasses with some work colleagues and it turned out one of them had had laser eye surgery to bring them from almost legally blind to not needing any correction. And then in short order I learned that a few more of my friends had also had it done and all spoke about it in glowing terms!

So I started reading up on the operation to get an understanding of what was involved, the different types, the risks, the benefits and the financial costs. The internet came into very useful - all the operating clinics have extensive information about all of the above and you can also find various forums and discussion boards where people have discussed their experiences with the surgery. Some people go abroad to have it done at significantly cheaper prices, some get vouchers and deals, others negotiate with the provider, some get cheaper treatment and yet others get put off by the whole thing and never have the surgery.

For myself, I decided that the actual surgery wasn't going to vary much between the different providers since my prescription was fairly low and the lasering needed would be minimal. Which made my three most important factors the price, the aftercare and location.

• Price - because as an elective surgery, there is no standard pricing so providers can charge what they like and no one likes being ripped off. 
• Aftercare - because the eyes are vital and delicate instruments so you want to make sure your provider will do a decent job during the recovery phase after the surgery.
• Location - because I'm lazy and didn't want to travel far so London based was perfect.

In the end, after months of research and investigation, my preferred choice ended up being Optical Express who ticked all three of my major requirements. They came with a personal recommendation for their aftercare from a friend, had a branch very close by to my workplace and had a reasonable range of pricing options. And from everything I read about them (including the negative views from disgruntled and unhappy former patients), they did seem a generally competent outfit.

So in early April I went onto the company website and after a quick chat with their online assistants, I booked a no-obligation initial consultation (to ascertain suitability and share information) scheduled for two weeks time.

TO BE CONTINUED.

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Next Article: Making it Happen - Laser Eye Surgery - part 2

Previous article: The Possibilities of Privilege

The Possibilities of Privilege

Yesterday, I went along to the Oxford & Cambridge Club in Pall Mall, London to a networking/social event held by the Oxbridge Muslim Alumni. The OMA has had a storied history going back about a decade with several well-intentioned management teams lasting an enthusiastic couple of years before life caught up with them and the OMA had to take a back-seat. As a former Secretary, it happened to me too*.

Mingling as we did yesterday, surrounded by the very tasteful interior decor of the O&C Club, it was quite easy to recognise that every single person in the room was in an uncommon and closed-off position of privilege. Everyone I spoke to seemed comfortable. Perhaps not happy but firmly comfortable and assured. Naturally, each person will have their own issues, but certainly with the environment and the atmosphere, it was several worlds away from the Children of Adam homeless food project that I help out with.

Privilege is a tricky beast to control and can be used for positive or for negative. We've seen very recently with the release of the Panamanian Mossack Fonseca Papers just how much privilege and access can be used to preserve that privilege for a select few. When a lone miser, who has been blessed with the light of a candle and doesn't use it to help others if they can, the world may not notice. But when many candles are hidden away, the world becomes a much darker place for everyone. Inequality has existed in all previous societies and, given scarcity of economic resources, will probably always exist. But that doesn't mean it's not worth trying to make a difference.

Which brings us back to OMA and other similar networks/communities. I had a really enjoyable evening reminiscing about university life with old friends, making new friends from the Other Place and I was very pleased to hear that the access and mentoring dreams of the previous incarnations of OMA are still strong in the new committee.

It's an excellent use of initiative to set up these kind organisations and I strongly believe they should do the best they can to help and develop their members but that in the long term it's vital to help others gain access to that privilege. When you've seen the abyss and you've seen the summit, it'd take a very cold soul to insist that people shouldn't be helped to climb to the top. To paraphrase from Spiderman - with great privilege comes great responsibility.

* The year was 2010 and I was innocent, fresh-faced, bright-eyed, had left Cambridge only the year before and was determined to try and continue the community that I'd gotten so involved with when I was Vice President of the University Islamic Society. My involvement lasted 3 up-and-down years and ended when I moved away from the hub of all things important (London).

Previous post: Learning and Commitment through Arabic
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Learning and Commitment through Arabic

I returned to term 3 of my Arabic evening class on Monday this week. Several weeks had passed since the end of the previous term and despite my best intentions to revise and study all the material we'd worked through so far, I went to class without having opened the satchel-bag I use to carry my study material. I also happened to be running late.

A quick chat with a couple of my fellow students reassured me that I was not the only one hoping our teacher would go easy on us and as it happened we spent most of the lesson going over what we had studied previously. Given her experience as a teacher, I'd be quite surprised if our lack of diligent studying came as a surprise! Long story short, I survived and lived to post about it on Facebook.

I had reason to regret my lack of study the very next day. On Tuesday, I went along to a networking event organised by the PWC Muslim Network hoping to gain information and advice which might help in my efforts to start a Muslim network at my current employer. After the customary introductions and speeches reviewing the world economy and the state of the Middle East, there was a brief Q&A session with the guest speakers, followed by a buffet dinner and the networking.

Having eaten and drunk a decent amount of caffeine, my initial post-work lethargy had receded and I was in a networking state of mind. I chatted to some strangers and played the ethnicity guessing game (which is always a nice ice breaker), I made some new acquaintances and had some traditional Oxbridge banter with an Oxonian I came across and also sought out the PWCMN committee members from whom I was hoping to acquire valuable information and insight into the challenges of setting up a professional network. 

While doing my rounds, however, I stumbled upon a group who were chatting merrily away when I heard one of them mention Arabic classes. My interest aroused, I elbowed my way into the conversation and said something like "Ahlan" in my best arabic, hoping to dazzle them with my linguistic brilliance. It turned out the group was mostly Arab and fluent in Arabic. They were very gracious and we glossed over my very limited Arabic and rapidly moved on to more conventional networking conversation.

All in all, a fairly productive evening as I did made some good connections which should help in my Muslim network effort. But mostly I came away feeling that my awkward encounter with Arabs had highlighted my novice status and that any sort of learning should be done with serious intention and serious effort and serious commitment. Anything less and I'm doing myself a serious disservice. 

Previous post: Brussels 

No fancy title today.

For most of today I was avoiding the details...

Next post: The Possibilities of Privilege
Yesterday, I went along to the Oxford & Cambridge Club in Pall Mall, London to a networking/social event held by the Oxbridge Muslim Alumni. 

Brussels

No fancy title today.

For most of today I was avoiding the details of today's explosions in Brussels. I read about it on a few WhatsApp groups early this morning when it was just hitting the news and my immediate thought was "Oh no, not again". It is definitely sad news whenever anything like this happens and being closer to home it obviously got a lot more press attention than the Istanbul bombings only a few days earlier.

As the day wore on I did glance at headlines every now and again and on each occasion the death toll rose. Initial reports came out as 13 dead which was later revised to 23 and now stands at 30+ with a significant number more with injuries.

However, alongside the death toll, the level of rhetoric appearing in headlines was also rising. As the news spread across the world I saw reports about US Presidential nomination candidates making misguided and uninformed claims and comments from media personalities known for their hate-mongering. A lot of it was very predictable as each sought to milk the horror for their own benefit.

It did take a while for the facts to settle down and very early on I remember seeing a comment on a WhatsApp group lamenting reports that "Arabic had been heard". The obvious connection, though not stated explicitly, was that Arabic was heard therefore it must be Islamist terrorism. The question that gave pause to my mind was that while it may well be true, whoever witnessed it must have recognised Arabic and for that to happen they had to have understood what was being said? But if that were the case they'd have been able to say what was being said. No one seemed to know what had been said - just that Arabic had been heard. Or was it simply a case of a witness heard something shouted in a language he/she didn't recognise and felt that it sounded like Arabic and put that out to journalists?

Be that as it may, the terrible events have now been claimed by IS, another in a series of attacks they've made on the world.

Beyond the immediate pain of the victims and their loved ones, the saddest part is that we'll all end up suffering. While walking up a stairwell at work I overheard a group of women discussing how they felt unsafe being in London and later on a company-wide email was sent out stating that additional security protocols had been implemented given our location in the centre of London between two very busy train stations.

As time wore on and no new blasts were reported, life carried on though with a detectable increase in anxiousness in the everyday person as those who seek to divide us pushed hard to break our wall of human unity. The only solace and sliver of hope to take from today is that for the most part the wall held strong and people came together to help the immediate victims but also to condemn those who would exploit the situation.


Previous post: Bearing Witness
I was fortunate enough today to witness a man accept Islam....

Next post: Learning and Commitment through Arabic
I returned to term 3 of my Arabic evening class on...

Bearing Witness

I was fortunate enough today to witness a man accept Islam. I turned up as usual to my regular Wednesday Qur'an study circle to find three strange men sitting at the back of the room. I smiled, mouthed hello and then promptly forgot about them. I continued to forget about them until the imam, Ajmal Masroor, called them over and explained to the rest of us that the middle of the three men was actually here to convert/revert to Islam.

Immediately I was excited. I'd seen recordings of declarations of faith and heard about them and have friends who've done it but in 27 years of hanging around Muslims I hadn't seen one myself! I took out my phone to make notes on the proceedings. In hindsight, the soon-to-be Muslim probably thought it was the height of rudeness for me to be texting on my phone during such a huge moment in his life. But that didn't occur to me and I wanted to remember what happened and prepared to note down extensive detail. I knew the procedure was quite straightforward but I was still surprised to see how simple it was in practice. My notes were as follows:

• State name.
• Confirm no coercion.
• Say the shahada* - repeated after imam.
• Welcome to Islam.

*This is the Islamic declaration of faith "ašhadu ʾan lā ʾilāha ʾilla (A)llāh, wa ʾašhadu ʾanna Muḥammada(n) rasūlu (A)llāh", which means: "I testify that there is no god except Allah, and I testify that Muhammad is the Messenger of Allah."

And just like that, in the space of 20 seconds, the man had gone from an agnostic to a Muslim, from a stranger to a brother. We all gave him a hearty hug, congratulated him and welcomed a new believer to the fold. Shortly after which, the three men took their leave and departed. And that was that. (In the fullness of time, the man will receive a Certificate Of Conversion from the mosque as "proof" but that's something to hang on the wall, not an official or necessary document.)

Amazing to experience and amazing to be a part of and something I'll not forget soon. However, it did make me think about the profound nature of declaring faith. Words are easy to say but to internalise the meaning of declaring belief in God is a whole different ballgame and something that needs serious work and effort.

After the man had declared his faith, the imam pointed out that Islam and the Qur'an took 23 years to be revealed and perfected so while he should make an effort, he shouldn't rush to make changes to his life that would be immediately burdensome. A gradual approach, one step at a time will be more productive, have far more longevity and help to make the belief more concrete and will, in the fullness of time, save his soul.

Previous article: To Brexit or not to Brexit?
The referendum announced last week by the British Prime Minister....

Next Article: Brussels

For most of today I was avoiding the details of today's explosions in Brussels...

To Brexit or not to Brexit?

The referendum announced last week by the British Prime Minister David Cameron immediately led to lines being drawn and allies being sought in the corridors of power. 23rd June is the date which means we'll have a lot more sniping and political manoeuvring as individual politicians decide which side they want to support and we'll have a lot more 'analysis' from media types who try and explain why so-and-so has decided in what way they have.

Image taken from here

If you're into this sort of thing it makes for fascinatingly great reading/listening as individual and personal ambitions override, get conflated or get confused with national responsibility. Almost like a real-life Game of Thrones except there's an even wider range of characters and plots are even more convoluted. Naturally, it's expected that politicians and business leaders will make noise over the issue but it seems like everyone and their mother will want their view heard. Just today we had some scientists who want to stay in and some who want to get out.

In many respects the arguments for and against are very similar to those we heard in the Scottish Independence referendum. Very simply Leave the Union and it's all either uncertain or a reclamation of our nation or stay in the Union and prosper as you have been or be forever bound to your foreign overlords. In the Scottish referendum the Stay campaign won and life generally continued as before except in a moment of panic the British government proposed to implement a whole raft of policies which would benefit Scotland - though as I write I'm unsure if these have been followed through. I suspect not entirely.

I expect similar for the EU referendum. Up until now David Cameron has been using the threat of Brexit to help in re-negotiating the treaty that keeps the UK in the EU. Having now concluded the negotiations he has to deliver his side of the bargain and keep the country in. So he'll make his case and the Leave campaign will make theirs and with every passing day the arguments will become more and more hyperbolic and doom-mongering and end up confusing most of the populace who will get annoyed and I think will end up voting along two lines:

• Stay in for continued economic security.
• Leave and bravely reclaim your country.

I'm not seeing these are correct claims (we saw them used in the Scottish Referendum as well). We'd probably have just as much continued economic security outside the EU and we'd still have to deal with Europe for trade and politics even if we did leave. But I think it's too much to ask for the average voter to care enough to read every single viewpoint and come up with a reasoned and balanced view. People vote for government (or at least have a government) so we don't have all have to deal with the politics of power and can free up time to be productive instead. Either way, there will be lots of spin on both sides as each attempts to persuade but it's worth remembering that since neither side actually knows what the future holds it's all a lot of bluster and bluff and people saying what they think is best - not what they know is best. I fully expect that after the vote people on different sides will point to events that happen and use them as proof their side was correct - hindsight is a wonderful thing.

So anyway, I'm calling a 65-35 vote in favour of staying in. From what little I've seen and read of the world, I'd say people care more for their perceived economic status than their perceived independence. As yet I'm undecided which one I care more about but certainly I'll be voting!

Make sure you register to vote.

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