On Monday morning I set off for work ten minutes earlier than usual thinking I'd experiment and see what difference it might make to my commute. Trains get full pretty quickly in the morning rush and I'd often find myself not being able to get onto a train and having to wait a few minutes for the next one. The general state of London public transport doesn't help (Piccadilly line troubles) and given the general cold and wintry weather, I'm keen to minimise my time outdoors standing on train platforms!
On this occasion, the platform announcer announced additional delays and I had to wait for three trains before I could board one, which completely ruined my extra ten minutes. Once on board, it was standing room only and as the train moved on and we passed through one, two, three more stations, the carriage became increasingly full to a point where personal space is no longer acknowledged and everyone is jammed up against each other. Naturally, it gets very hot and uncomfortable as everyone is dressed for the cold outdoor weather and wrapped up in many layers. In addition, the train line that I use starts at Heathrow Airport so is always also carrying numerous travellers with large and voluminous suitcases which take up valuable space and reduce mobility.
As the train pulled into Acton Town station I felt a little jostling at my back and I stoically ignored it like any self-respecting London commuter would. It irritatingly continued so I turned around to give my best glare at the person responsible to find that the lady responsible wasn't really in control of herself and looked like she was about to collapse! The train doors opened while someone said "she's not well" which was a needless statement. A seated tourist lady saw what was happening and suggested that someone should pull the alarm at which I, along with everybody else on the carriage, collectively thought "Damn" (or a stronger word to indicate displeasure).
I'm fairly sure I wasn't the only one to make the mental calculation that pulling the alarm would delay everyone and if the lady could just get off the train while it was already stopped, everyone could be on their way and she could get any help she might need on the platform. Everyone's a winner!
No such luck. The lady continued to sway without intent and the tourist lady continued to clamour. The tension was broken by the beeping of the doors signalling their imminent closure. Again the mental calculations that it was now too late, someone would have to pull the alarm if the lady was going to get any help but was anyone going to be brave enough to do so? Yes was the answer, someone near the cord did pull the train alarm and the doors stopped in their beeping and stayed open and the train stayed still.
At this stage another mental calculation went through my mind. The lady wasn't going to be able to get off the carriage by herself but anyone who did help would be honour bound to make sure she was eventually OK and who knew how long that might take. We were all either on our way to work or tourists unfamiliar with the emergency systems. Maybe there was someone with her who could help her?
Everyone stood and watched and after what felt like an eternity, I had enough and stepped forward to half-carry and help the lady stagger off the train and onto the platform where after seating her down on a bench and checking she had her bag, I tried to find out what had happened. It seemed relatively obvious that she was fainting due to heat but I thought it worth checking. Shortly after that the platform attendant came along to investigate and I assured him the lady was responsive and coping OK and he trotted off to get the train moving again. The lady was fully coherent by this stage and I eventually left her and continued on my way to work armed with an exciting story.*
About fifteen seconds passed from when I first turned around to glare until I reached out to stop her from falling. It felt like a lot longer while all these considerations and calculations ran through my head and it certainly felt like an impossibly long fifteen seconds with the curious series of events.
It was curious that on a train surrounded by people, practically everyone was frozen by the thought of personal and general inconvenience.
I think that everyone knew the right thing to do - to help the lady who clearly needed assistance. But at the same time, everyone was conflicted that if they did help there might be a penalty for someone else to pay. A delayed train would make people late for work - obviously an important part of people's lives and not everyone has the luxury of flexible start times. In the consideration of the wider good, could they help someone in distress? A little bit of a philosophical dilemma.
The other conflict was after the alarm had been pulled and everyone was going to be delayed a few minutes, would anyone take the hit to further inconvenience and further delay themselves to help a stranger in need. It was definitely a calculation that ran through my head and while I did I decide that her human need was greater than my desire to arrive at work on time, I'm very curious that it was something I actually had to consider. I also like to think that if I hadn't helped, someone else would have but who really knows. Maybe they'd have waited for the platform attendant and potentially valuable time would pass. In this case it was a relatively minor faint and not a heart attack or something very time-sensitive so maybe that's why people were reticent to assist immediately.
Lots of interesting questions to think about, not least of which is what would I like to have happened if it had been me fainting, but to my mind an interesting take away was that the world would be a much darker place without the kindness of strangers and if in doubt, help first and ask questions later.
*The lady was indeed fine in the end - I coincidentally saw her again on Tuesday morning on the same train!
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